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Contact Us
Thecus USA
487 Montague Expressway
Milpitas, CA 95035
USA

Main : (408) 262-6331
Support : (909) 869-9110

Welcome to Thecus US Support Center

Create New Account
Creating a new user account allows you to view the status of your support ticket at any time and also provides better tracking for resolution to your support ticket.

Open a Ticket
Please ensure when you submit your ticket, that you provide as much information as you can, including the device model, firmware version, hard disk model.

Tickets are answered by priority, and by the order in which they are received.

Hours of Operation

The hours of operations for Technical Support are : Monday - Friday, 9 am - 5 pm Pacific Standard Time

Support Email Address : support@us.thecus.com

Important Announcement

U.S Support will be closed Friday 30th & Monday Jan 2nd in observance of New Year's Day.



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