| Contact Us |
Thecus USA
1662 Centre Pointe Drive
Milpitas, CA 95035
USA
Main : (408) 262-6331
Support : (909) 869-9110
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| Welcome to Thecus US Support Center |
Create New Account
Creating a new user account allows you to view the status of your support ticket at any time and also provides better tracking for resolution to your support ticket.
Open a Ticket
Please ensure when you submit your ticket, that you provide as much information as you can, including the device model, firmware version, hard disk model.
Tickets are answered by priority, and by the order in which they are received.
Email Account Restrictions
At this time, we do not support emails accounts with the following domain
sbcglobal.net
bellsouth.net
worldnet.att
pacbell.net
Please use a email account with Gmail, Yahoo, Hotmail and etc.
Hours of Operation
The hours of operations for Technical Support are : Monday - Friday, 9 am - 5 pm Pacific Standard Time
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